Privacy Policy

Last updated: July 21, 2026

This Privacy Policy describes how isnclinic (isnclinic Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are – Data Controller

We operate a website dedicated to gentle cycling routes in Druskininkai, a spa town featuring scenic paths along the Nemunas River and through beautiful forests. Our services are specifically designed for seniors seeking safe, leisurely cycling experiences. We are responsible for the personal data we collect and process when you visit our website or use our services.

Information We Collect

We collect information in several ways:

• Contact Form Data: When you submit inquiries or booking requests, we collect your name, email address, phone number, and message content.
• Website Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent on each page, and device information.
• Cookie Data: We use cookies to enhance your browsing experience and remember your preferences. Detailed information is available in our Cookie Policy.
• Analytics Data: We use analytics tools to understand user behavior and improve our website performance.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit contact forms or subscribe to our services, we process data with your explicit consent.
• Legitimate Interest: We analyze website usage to improve our services, enhance user experience, and ensure website security.
• Legal Obligation: We may process data to comply with applicable laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Processing booking requests for cycling routes and accommodations
• Sending you information about our services and updates
• Improving website functionality and user experience
• Analyzing website traffic and user behavior
• Preventing fraud and ensuring website security

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share data with trusted service providers who assist us in operating our website and providing services to you.

Data Retention

We retain your personal data for specific periods based on the type of information:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless you request deletion.
• Analytics and Cookie Data: Retained for up to 14 months from the date of collection.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Booking Information: Retained for up to 36 months to maintain records of transactions and for customer service purposes.

After the retention period expires, we securely delete your data. If you request deletion of your information at any time, we will remove it within 30 days unless we are required to retain it by law.

Your Rights

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to certain types of data processing, particularly for marketing purposes.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for comprehensive information about how we use cookies.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will promptly delete such information and take appropriate steps to ensure compliance with applicable laws.

Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant data protection authority. In Lithuania, the competent authority is the State Data Protection Inspectorate. You can file a complaint if you believe we have violated your data protection rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy.